Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Isida - Plastic Surgery Clinic | Medical WordPress Theme

How to Add New Fonts (Customizer) Isida allows you to use both Google Fonts and custom fonts in your design. In order to navigate to the font settings, go to Appearance ->Customize -> Fonts Settings.     Yo ...

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps service has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://goo.gl/D9HE9U This feature has been integrated into each theme update. So the steps below ...

Theme Widget Areas Our themes support 7 widget areas where you can place your content, which includes: HeaderSidebarAbove the pageAbove the contentBelow the contentBelow the pageFooter Here's how they look like on a webpage: How to Place a ...

How to activate standard VC shortcodes (Single image) When you are using WPBakery Visual Composer plugin with our themes, some default VC shortcodes are removed and/or replaced by custom ones with the extended features. Here is the example how to activate the standard VC s ...

Blogger Shortcode ThemeREX Blogger is a custom shortcode for Visual Composer, which can output a blog post section anywhere on your site. It's available under the ThemeREX tab, when adding a new visual composer element. The shortcode ...

How to Add Another Social icon To add another icon you'll need to edit the plugin file. Please follow steps below:1. Open file /wp-content/plugins/trx_addons/includes/plugin.options.php to edit2. Add extra piece of code with required profile namee.g. Linke ...

Service/Team pages give 404 error If you get 404 error at services pages, please try to do the following:1) Navigate to Settings -> Permalinks 2) Enable Plain (default) permalink structure and save the changes.After this step you can switch to the Cus ...