Support Information

We have finally moved to the new Help Desk at https://themerex.net/support/ in 2021.

Could you please submit all the new questions there. This requires you to sign in first.

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How to activate standard VC shortcodes (Single image) When you are using WPBakery Visual Composer plugin with our themes, some default VC shortcodes are removed and/or replaced by custom ones with the extended features. Here is the example how to activate the standard VC s ...

How to Create Webfont Kits Using Font Squirrel Generator When adding a custom font to a theme, we need to generate a webfont kit, which would contain font source files and a stylesheet with @font-face rules. The easiest way to create it is by using an online generator. In this tut ...

How to Сhange Googlemap Location (address) The map location can be either entered in Theme options -> Footer -> Google map parameters Alternatively, you can add "Googlemap marker" element inside "Google map" using Visual Composer: The map api key is entere ...

How to add a new font The theme includes a collection of Google Fonts, which you can find in Appearance -> Fonts and colors -> Fonts.     However the list of available fonts can be expanded by adding new ones.  Adding a ...

Service/Team pages give 404 error If you get 404 error at services pages, please try to do the following:1) Navigate to Settings -> Permalinks 2) Enable Plain (default) permalink structure and save the changes.After this step you can switch to the Cus ...

"Error load data from file" when installing dummy data. In case you get "Error load data from..." messages when installing dummy data, this means that the import from external files is not allowed on the server. Please enable allow_url_fopen on the server using o ...

How to use .pot file to translate the theme. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps: Download and install Poedit software. Navigate to the themes/ ...