Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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BugsPatrol - Pest Control Services WP Theme

How to add a new font The theme includes a collection of Google Fonts, which you can find in Appearance -> Fonts and colors -> Fonts.     However the list of available fonts can be expanded by adding new ones.  Adding a ...

How to use .pot file to translate the theme. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps: Download and install Poedit software. Navigate to the themes/ ...

How to activate standard VC shortcodes (Single image) When you are using WPBakery Visual Composer plugin with our themes, some default VC shortcodes are removed and/or replaced by custom ones with the extended features. Here is the example how to activate the standard VC s ...

Service/Team pages give 404 error If you get 404 error at services pages, please try to do the following:1) Navigate to Settings -> Permalinks 2) Enable Plain (default) permalink structure and save the changes.After this step you can switch to the Cus ...