Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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ProGuards HTML template

How to add the Google Map API in the HTML theme Google Maps have recently changed their policy and API key is now required to make the map work. 1. Generate the API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en ...

"Error load data from file" when installing dummy data. In case you get "Error load data from..." messages when installing dummy data, this means that the import from external files is not allowed on the server. Please enable allow_url_fopen on the server using o ...

Service/Team pages give 404 error If you get 404 error at services pages, please try to do the following:1) Navigate to Settings -> Permalinks 2) Enable Plain (default) permalink structure and save the changes.After this step you can switch to the Cus ...

Bundled Plugins License & Activation Questions When a premium plugin is bundled with the theme, you can use the plugin without any issues. Such plugins are fully functional even though you don't get a plugin purchase code for activation.   Since ...