Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


How to change footer background image

Footer background image is added in style.css file. You can access it in Appearance -> Editor:

.big_footer_bg {

background: url(images/footer_bg.jpg);

border-top: 4px solid;


In other words, the image can be replaced either in file manager ( wp-content/themes/kraussersfarm/images/footer_bg.jpg) or you can edit the image url in style.css file.