Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


Fatal error: Call to undefined function mb_strtolower() in..

If you get the following error after activating the theme " Fatal error: Call to undefined function mb_strtolower() in..",

mbstring PHP function is missing in your server configuration. Please contact your hosting provider to enable mbstring PHP function on your server.

In case your hosting provider cannot enable it, please submit a support ticket and provide us with your FTP details: FTP hostname, username and password.