Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


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Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This feature has been integrated into each theme update. So the steps below will help you to get rid of the error and make the map work on your website: 

1. Make sure you use the most recent theme version. Check the 'Change log' section on the theme description page to find out about the last version release.

2. Generate the Google Map API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en

3. Navigate to Theme Options -> Service section in your admin (or Appearance -> ThemeREX Addons -> API http://prntscr.com/gshf8j) , add the key into the Google Map API key field and click 'Save Options'. With that done, if the API key is generated properly, you will see the map working on the site.