Support Information

We have finally moved to the new Help Desk at https://themerex.net/support/ in 2021.

Could you please submit all the new questions there. This requires you to sign in first.

Thank you for understanding!


Support Policy

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Bundled Plugins License & Activation Questions

When a premium plugin is bundled with the theme, you can use the plugin without any issues. Such plugins are fully functional even though you don't get a plugin purchase code for activation. 

 Since you purchased a bundled product, you do NOT have a license key for that plugin so you can’t enter anything in this field. Updates to the plugins are provided when the theme itself is updated and via tickets.

However, if you want automatic updates and support from the plugin developer you need to purchase it separately (this is 100% optional).