Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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"The Link you followed has expired" when trying to install the theme.

If you are installing your theme from the WordPress theme installer, but get a message that says "The Link you followed has expired", this means that your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.

There two ways to solve this problem.

  • Alternatively, upload the extracted theme package via an FTP client to wp-content/themes directory.

Recommended PHP configuration limits are as follows:

  • max_execution_time 60
  • memory_limit 256M
  • post_max_size 32M
  • upload_max_filesize 32M

They are required for dummy data installation.