Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


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How to set up Google Maps without API key

Googlemaps has changed their policy: https://developers.google.com/maps/documentation/javascript/usage-and-billing

As of July 16, 2018, to continue to use the Google Maps Platform APIs, you must enable billing on each of your projects. If you choose not to add a billing account, your maps will contain "For development purposes only" message.

Googlemaps API key is needed for built-in theme map element offering extended options for map style, zoom and marker.

However, you may use a standard Google Maps element of WPBakery page builder which does not require API key. 


All you need is to find your location on Googlemaps website, open its burger menu in the top left corner and select " Share or embed map" in the list. Then copy the HTML code in "Embed a map" tab: