Support Information

We have finally moved to the new Help Desk at in 2021.

Could you please submit all the new questions there. This requires you to sign in first.

Thank you for understanding!

Support Policy


FTP details are requested when installing the theme/plugin.

The issue is connected with file permissions/ownership. 

Please edit wp-config.php file and add the following lines:

define('FS_METHOD', 'direct');
define('FS_CHMOD_DIR', 0770);
define('FS_CHMOD_FILE', 0660);

The screenshot shows where exactly it should be placed in the file:

In case you still have issues, please provide me with your Wordpress username/password and FTP details in the support ticket. 

Thank you!