Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


How to Add New Fonts (Customizer)

Isida allows you to use both Google Fonts and custom fonts in your design. In order to navigate to the font settings, go to Appearance ->Customize -> Fonts Settings.



Your theme can load up to 3 different font families, including different styles and weights for each typeface.


How to Add a New Google Font


In order to add a new font, go to Appearance -> Customize -> Fonts Settings -> Load Fonts.


You'll find there settings for each of the 3 font families available.


Fill out the font name, family and styles. If needed, make sure to double check the font details in the Google Fonts repository.


 After filling out the details, click 'Save & Publish' and hit the F5 key to refresh the page.

 Now your font is available in your font settings. Navigate to the element you want to customize, and select the newly added typeface from the dropdown list.


Adding a Custom Font

Note: We recommend using child themes when making adjustments to the core theme files. If you decide to use a child theme, copy the edited files into the child theme folder, preserving the original folder structure.

  1. Go to css/font-face/ and create a new folder with the name of your font.
  2. The folder has to contain a @font-face kit, which would load your custom font on a webpage.

 The easiest way to create it is by using a font face kit generator, such as Font Squirrel Generator (visit our tutorial to see how to use it).

     3. Extract the generated archive into /css/font-face/your-font-name.

 Important! Make sure that the name of your folder corresponds with the font-family value in the stylesheet.css. If the folder name contains spaces, replace them with dashes '-'.

     4. Go to Appearance -> Customize -> Fonts Settings -> Load Fonts and add your font as described in the first part of this article.