Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Theme Widget Areas

Our themes support 7 widget areas where you can place your content, which includes:

  • Header
  • Sidebar
  • Above the page
  • Above the content
  • Below the content
  • Below the page
  • Footer

Here's how they look like on a webpage:

How to Place a Widget into a Widget Location?

  1. Add a Widget into a Widget Area

Go to Appearance -> Widgets. Pick a widget you need, and drag it into one of the widget areas:

  1. Select Widgets in the WordPress Customizer

Go to Appearance -> Customize and open the General Settings panel if you want to select widgets for the whole website, or Blog for selecting widgets for the blog page.

  1. Select Widgets in Theme Options (Only for Separate Pages)

If you want to specify a widget set for a separate page, open that page in the admin panel and in the 'Theme Options' choose which widget set to show for which widget location.

Creating Additional Widget Areas

In some cases you may want to create an additional widget area to place your content. This is useful when you have different widget sets for different pages.

In order to do that, go to Appearance -> Widgets, enter the name and description for your new widget area, and click the 'Add' button.

Now it will appear among other widget areas on your site, and you can select it for every widget location in your theme.