Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


Cannot Edit Merged Columns' Content

If you merged pretty large number of columns (e.g. 7) and when you hover over elements of columns in Visual Composer and there are no option panels for editing, please go to Theme Options -> Other -> Additional css/html -> Your custom css code and paste the following lines:

.trx_sc_column_item { width: 49% !important; }

Save the changes. This should solve the issue.