Support Information

We have finally moved to the new Help Desk at in 2021.

Could you please submit all the new questions there. This requires you to sign in first.

Thank you for understanding!

Support Policy


Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Google maps service has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: This feature has been integrated into each theme update. So the steps below will help you to get rid of the error and make the map work on your website:

1. Generate the Google Map API key following this link

Make sure you added http:// before the URL.

3. Navigate to Appearance -> ThemeRex Addons -> API section in your admin, add the key into the Google Map API key field and click 'Save Options'. 

With that done, if the API key is generated properly, you will see the map working on the site.